Frequently Asked Questions
At the moment, Flowers by Sureyya is only able to deliver across Australia. However, keep your eyes peeled as international delivery will be coming!
If you would like to personally deliver the roses to a loved one, then we encourage you to collect your gift from our Roxburgh Park studio.
How to organise collection...
When checking out, select ‘PICK UP’ as your delivery option. When the order is ready you will receive an email confirmation, with the collection date and time, of your choosing.
If circumstances change, and you need to pick up your order earlier, please contact us on 0475 299 149, and we will try our best to assist in anyway that we can.
Yes, we are open on Saturday and Sunday's between 9am to 3pm. All orders will be completed by 5pm. If you’d like your flowers delivered on a Public Holiday, please contact firstname.lastname@example.org as soon as possible to arrange a special delivery. Additional charges may apply.
Once your order has been placed, it takes at least two days to create your unique gift. We ensure that your order lasts as long as possible by using only the freshest produce of premium quality roses, which need to be pre-ordered before assembly. For customised orders, we need at least one week’s notice.
Should you require a delivery sooner, please contact us ASAP at email@example.com or call us on 0475299149. We will always do our best to accomodate all orders.
Sadly, we are unable to guarantee a specific time. On weekdays, deliveries to businesses are made by 5pm and residential deliveries by 6pm. However, do feel free to contact us at firstname.lastname@example.org if you have a special timing request and we will do our very best to meet it.
If the flowers are for a special event, we recommend ordering in advance to avoid any problems.
If the recipient is not at home, our driver will contact you on the number provided with your order. If no one can be reached, our driver will leave your flowers in a safe place, undercover where possible, and take a photo as proof of leaving them.
If our driver believes it’s unsafe to leave your flowers outside, they will be returned to us as a last resort. The flowers can be re-delivered for the price of $30, which covers the cost of re-delivery and an administration fee. If a product needs to be reproduced for re-delivery, it will need to be paid for again in full.
If you have any specific delivery requirements please ensure you include them in the 'special deliver instructions' section when placing your order.
Yes, we certainly do! You will need to ensure that the recipient is at home at the time of delivery. If you would like the flowers to be left with reception, please specify this at the time of purchase otherwise additional charges will incur for re-delivery.
When placing your order, please include the recipient’s personal contact number. This will allow our driver to contact them directly if necessary.
To best ensure a prompt and successful delivery, please provide as much relevant information as possible when placing your order.
This includes: flat number, business name, ward/ room number for hospital deliveries, the recipient’s personal contact number, useful information such as ‘main entrance is at back door’ etc. This can be included in the ‘Special Delivery Instructions’ section when placing your order.
If you can’t find the answer you’re looking for on our FAQ page, please feel free to contact us directly at email@example.com. We’d love to hear from you and help in any way we can.