FAQ

 

Q: Where do you deliver?

A: We currently deliver to suburbs within 30km radius of Melbourne CBD. Should you wish to place an order but are outside of our delivery zone, please contact us and we will do our best to accommodate your request. (Additional charges apply)

Q: Can I pick up my order

A: Unfortunately, we cannot offer pick-ups. But don’t you think a delivery adds that extra special factor? 

Q: Do you deliver on weekends and public holidays?

A: Yes, we do deliver on Saturdays between 10am-3pm. If you require a delivery for Sunday please contact us ASAP at info@flowersbysureyya.com.au to arrange a special delivery option. Please contact us for public holidays delivery. Additional charges apply.

Q: What is your order lead time?

A: Our minimum lead time is two days from when you place your order, due to the limited availability of premium quality roses to ensure the freshest roses are used in our arrangements. All our roses are pre-ordered.

For customised orders, we need at least one week’s notice 

Should you require a delivery sooner please contact us ASAP at info@flowersbysureyya.com.au or phone 0475 299 149 

We will do our best to accommodate all orders.

Q: Can I specify an exact time for delivery?

A: We cannot guarantee a specified time of your delivery. If you have a special request please contact us ASAP at info@flowersbysureyya.com.au 

We will make every attempt to fulfill your request so that the recipient receives the flowers by the required time. Deliveries to businesses are made by 5pm and residential by 6pm on weekdays. 

We aim to do our best to accommodate all orders.

If you have a special event, we would suggest you place your order earlier to avoid any problems

Q: What happens if no one is home?

A: If the recipient is not home our driver will contact you/recipient on the contact number provided with your order. If no one can be reached then our driver will leave your arrangement in a safe place and undercover if possible and will take a photo as proof of leaving them. If you have specific delivery requirements please ensure you include these in the Special Delivery Instructions section at checkout.

If the courier thinks it will be unsafe to leave your flowers, your order will be returned to us as a last resort. We can re-deliver but at a cost of $30. This is to cover the cost of re-delivery and an administration fee. If a product needs to be re-produced for re-delivery, the product will need to be paid in full again before re-delivery can occur.

No responsibility is taken for your arrangement once they have been delivered.  

Q: Do you deliver to secure apartment buildings?

A: Yes, we certainly can! You will need to ensure that the recipient is home at the time of delivery. If the recipient is not home and you would like us to leave the arrangement with reception please specify this at the time or ordering otherwise additional charges will incur to re-deliver your arrangement. Please make sure you have noted down the recipient’s contact number when your order is placed. Extra details will allow the courier to promptly deliver your gift and sort out any issues that may arise.

Q: How can I ensure my order is successfully delivered

A: As much relevant information as possible is the best way to ensure prompt delivery. Flat numbers, business name if applicable, ward/room number for hospital deliveries etc. There is a special delivery instruction field on checkout. Please use this for any extra delivery information that you think will be relevant, such as: ‘main entrance is at back door’, ‘watch out for the dog!’, ‘please call (phone number) if any problems’.

If you cannot find your answer from FAQ here, please feel free to contact us directly through our contact page.