Frequently Asked Questions
At the moment, Flowers by Sureyya is only able to deliver across Melbourne, Australia. However, keep your eyes peeled as international delivery will be coming!
We believe that delivering flowers right to your door is part of what makes the whole experience so special! However, you may pick up from our studio in Roxburgh Park. If you wish to do this please contact us prior to ordering so we can arrange it for you.
Yes, we are open on Saturday and Sunday's between 9am to 3pm. All orders will be completed by 5pm. If you’d like your flowers delivered on a Public Holiday, please contact email@example.com as soon as possible to arrange a special delivery. Additional charges may apply.
Once your order has been placed, it takes at least two days to create your unique gift. We ensure that your order lasts as long as possible by using only the freshest produce of premium quality roses, which need to be pre-ordered before assembly. For customised orders, we need at least one week’s notice.
Should you require a delivery sooner, please contact us ASAP at firstname.lastname@example.org or call us on 0475299149. We will always do our best to accomodate all orders.
Sadly, we are unable to guarantee a specific time. On weekdays, deliveries to businesses are made by 5pm and residential deliveries by 6pm. However, do feel free to contact us at email@example.com if you have a special timing request and we will do our very best to meet it.
If the flowers are for a special event, we recommend ordering in advance to avoid any problems.
If the recipient is not at home, our driver will contact you on the number provided with your order. If no one can be reached, our driver will leave your flowers in a safe place, undercover where possible, and take a photo as proof of leaving them.
If our driver believes it’s unsafe to leave your flowers outside, they will be returned to us as a last resort. The flowers can be re-delivered for the price of $30, which covers the cost of re-delivery and an administration fee. If a product needs to be reproduced for re-delivery, it will need to be paid for again in full.
If you have any specific delivery requirements please ensure to include them in the 'Additional notes’ section when placing your order.
Yes, we certainly do! You will need to ensure that the recipient is at home at the time of delivery. If you would like the flowers to be left with reception/concierge etc Please specify this at the time of purchase otherwise additional charges will incur for re-delivery.
When placing your order, please include the recipient’s personal contact number. This will allow our driver to contact them directly if necessary.
To best ensure a prompt and successful delivery, please provide as much relevant information as possible when placing your order.
This includes: flat number, business name, ward/ room number for hospital deliveries, the recipient’s personal contact number, useful information such as ‘main entrance is at back door’ etc. This can be included in the ‘Additional notes’ section when placing your order.
If you can’t find the answer you’re looking for on our FAQ page, please feel free to contact us directly at firstname.lastname@example.org. We’d love to hear from you and help in any way we can.
Q: When will my Valentine's Day delivery arrive?
A: Valentine's Day deliveries will take place between 12th - 16th February 2021. To ensure you are not disappointed place your order early.
As there is a high demand for deliveries spreading the love on this day, we cannot guarantee delivery at a specific time on 14th February. We highly recommend ordering for delivery on Saturday 13th February to yourself and personally presenting your gift on Valentine's Day to your loved one.
Deliveries to businesses are made by 5pm and residential by 6pm.
Q: Where will you be delivering to?
A: Between 12th - 16th February delivery will only be available to residential addresses including apartments and businesses excluding hospitals, shopping centres and hotels.
If delivery is being made to a workplace, please include the business name in the delivery instructions.
We will be delivering to most suburbs within Melbourne. Should you wish to place an order but are outside of our delivery zone, please contact us and we will do our best to accommodate your request. (Additional charges apply)
Q: What if no one is home when the flowers are delivered?
A: If no one is home, we will contact the number provided for the recipient. If there is no response, the arrangement will be left in a safe place, undercover where possible. You will receive a delivery confirmation SMS.
No responsibility is taken for your arrangement once they have been delivered. Please ensure to leave the correct phone number for the recipient in your order.
Q: What should I write for my personalised message?
A: If you are having trouble coming up with a personalised message for your gift here are a few ideas to help you out.
Happy Valentines Day (Loved One's Name)
Loving you is easy
You are the one I want (ooh ooh ooh)
I love you (Loved One's Name)
Forever and Always
My better half